Outrageous Service!!!

Cafe Cartel at Raffles City Shopping Centre.

Was there on Friday, 4th of January 2008, slightly after 9pm.. went there after dinner..

1. the place looked like a total mess.. the table was not wiped after the last customer.. we had to get a waiter to clean it twice.. there was no order pad on the table, the two miserable pieces of paper left from the previous order pad had gravy on it! yucks! there were two pens on the table.. one was without ink! duh~ finally made our order and proceeded to get ice water.. but..

2. there were no glasses on the water and bread table.. we had to ask various waiters for glasses, but to no avail.. in the end, we had to get the manager on duty to get us glasses.. poor guy had to get us the coffee cups on the coffee machine in the end.. sadly, before we got our ice water.. my Ice Double Shake has arrived!!! Geez.. so much for the trouble.. after some wait, our food arrived.. but..

3. there were no cutlery.. we had to ask for cutlery everytime a dish arrived.. gosh~ the particular waiter who was serving us the waffle spilled the honey syrup down his front and cursed loudly.. he quickly dropped us the waffle and went to clean up his shirt.. well, what about the honey syrup? we are supposed to eat the waffle without it? and the rest of the waiters were 'helping' him clean up.. someone could have seen the greater picture and serve us the honey syrup instead? talk about bad service~

reading this entry, you would have thought that the place was busy like crazy? to be honest, that was not really the case.. there is something wrong with the system in that place.. i saw waiters serving food to the wrong tables.. ours was sent somewhere else and cakes from some other table was served to us.. it was only based on the customers' honesty that food and drinks were not given out for free~

my dear friend was really quite pissed.. and gave names to a few of the waiters.. NOTE here.. there were no waitresses on duty that night.. is that the reason why that place is a total chaos? okie, i shall not go into a debate on gender here..

1. Blind waiter - pretends not to see you when you raise your hand to get his attention..
2. Deaf waiter - pretends not to hear you when you call him..
3. 'Busy' waiter - pretends to be extremely busy, but all in slow motion..

at the end of the evening, the only person who was busy was the manager on duty.. honestly, that really makes me wonder what did he do to deserve all that.. geez.. open yours eyes when you hire employees, people..